Adelaide Casino’s Responsible Service of Alcohol policy includes a compulsory training program for all staff. Staff members involved in Host Responsibility, Security, Food and Beverage, Gaming and Customer Service are given the skills and knowledge to provide a safe, enjoyable and responsible environment for customers.
The SKYCITY responsible service of alcohol programme is designed to ensure guests enjoy an environment that is safe, responsible, and regulated.
Key components include:
- Adelaide Casino will provide the sale of alcoholic beverages in a responsible manner, including monitoring and control of alcohol consumption
- Adelaide Casino will maintain an effective responsible service of alcohol training programme to train and inform relevant employees on the responsible sale and supply of alcohol which must be completed prior to serving alcohol
- All Adelaide Casino employees receive an overview of the responsible service of alcohol policy during induction as part of the Host Responsibility Level 1 training programme, including recognition of excessive alcohol consumption traits
- Adelaide Casino shall ensure intoxicated patrons are excluded from entering the premises
- When appropriate, any patron may be asked for verification of identity and proof of age, before being served or sold alcoholic beverages. If such identification cannot be produced, that patron will not be served or supplied with any alcohol
- Staff will tactfully intervene to prevent possible problems arising from excessive alcohol consumption
- No person who appears intoxicated will be served or sold alcohol, allowed to gamble or be allowed to remain on the premises. The decision by any employee to withhold service cannot be revoked or overruled by another