Exclusion
Self-exclusion
Self-exclusion is a voluntary action offered by Adelaide Casino to support customers who are finding it difficult to manage their gambling behaviour.
If you feel that you (or someone you know) needs to stop gambling, but can’t, then self-exclusion might be an option to restrict access to the gambling environment. Self-exclusion means voluntarily prohibiting yourself from entering Adelaide Casino.
Self-exclusion from Adelaide Casino is not the only means available to assist with developing the skills to manage excessive gambling. Customers experiencing difficulties in controlling their gambling are encouraged to meet with a trained gambling counsellor.
Talk to our on-duty Host Responsibility Coordinators 24 hours a day, 7 days a week about self-exclusion. If you are not on the premises, please contact us on +61 8 8218 4141. Our specially trained team is here to provide you with discrete and confidential support.
How long does a self-exclusion last?
Self-exclusion is an indefinite ban. There are several conditions that must be met before you can re-enter the casino.
Adelaide Casino encourages self-excluded customers to seek help from qualified gambling and financial counselling support services. Our expertly trained Host Responsibility Coordinators can help with this process.
The person is required to engage in counselling with a certified gambling therapist and provide evidence of attendance from the counsellor to a Host Responsibility Co-ordinator. The Gambling Rehabilitation Fund provides confidential, professional and free counselling referral services. Contact them on 1800 060 757.
The person must complete an application to lift the barring in person at SKYCITY by contacting the Host Responsibility department on +61 8 8218 4141 to arrange an appropriate time to meet.
SKYCITY Management reviews the application to ensure there is no continuing risk to the person. The application is approved at the discretion of Adelaide Casino.
Exclusion
When a persons gambling places his or her own welfare or the welfare of their dependents at risk, a third party may consider ‘third party exclusion’.
Third party exclusion is an action Adelaide Casino can take if someone else (i.e. a family member, a friend or even a Casino staff member) believes that a person's gambling has become a problem, is causing harm and that person has refused to enact a self-exclusion.
If Adelaide Casino is convinced that the third party's concern is genuine and justified, then Adelaide Casino will make recommendations to the Liquor and Gaming Commissioner. The Liquor and Gambling Commissioner will review the case and consider barring the person from the casino to assist them managing their gambling behaviour.
The Independent Gaming Authority can also assist with enquiries regarding third party concerns ph: (08) 8226 8500.
What happens if an exclusion is breached?
Excluded customers are not permitted to enter any licensed gaming area, bars or internal restaurants. However, they are allowed into Adelaide Casino's North Restaurant via Station Road entrance.
Adelaide Casino takes exclusions seriously. If a self-imposed exclusion is breached, the police will be called and potentially the person will be fined up to $2500. This violation will be documented and can jeopardise the likelihood of lifting the exclusion at a later date.